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ConnectID brand portal
Explore our ConnectID brand guidelines and marketing material to help deliver a consistent brand experience.
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Frequently asked questions
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ConnectID for consumers
Is ConnectID secure?
Yes. ConnectID leverages bank-grade security to protect your personal information. You’re always in control of what personal information is shared, and only with your consent.
Does ConnectID see or store my personal information?
No, ConnectID enables the secure transfer of information between your bank and the business requesting it. ConnectID manages the network but never sees or stores your personal information at any time. It’s just the bridge that connects your data to where you authorise it to go.
What kind of personal information can I share using ConnectID?
You can securely share verified information such as your full name, address, date of birth, proof of age, email address, phone number, and bank account details.
ConnectID is designed to help businesses request only the information needed to provide their service, so you can share less personal information while still securely verifying who you are.
ConnectID is designed to help businesses request only the information needed to provide their service, so you can share less personal information while still securely verifying who you are.
Which Identity Providers are live with ConnectID?
ConnectID is available for customers of CommBank, NAB, ANZ Plus and Westpac.
Who verifies my identity?
Your bank verifies your identity and, with your consent, shares your personal information. You must have an existing relationship with a participating bank (Identity Provider).
Where is my personal information stored?
Your personal information is held by your Identity Provider (e.g. your bank). They maintain a consent record of the data you choose to share, in line with their privacy policy and the Privacy Act.
Do I need to sign up?
No. Simply select ‘Verify with ConnectID’ to verify your identity using your existing bank app - no registration or app required.
Am I eligible to use ConnectID?
You must be at least 16 years old and have an account with one of our participating banks.
When using ConnectID who can see my personal information?
Only the business that you consent to share your data with will receive that information. ConnectID does not see or store your personal information at any time.
Does ConnectID have government accreditation?
Yes, ConnectID is accredited as an identity exchange by the Australian Government, meeting the strict rules and standards set for privacy and security.
I have a question about the ConnectID service, who can I ask?
If you have a question about ConnectID reach out to your bank.
What if my bank does not offer ConnectID?
If your bank is not a participating Identity Provider, ask them when they plan to join. Using ConnectID is optional, and alternative methods of identity verification will always be available.
Who owns ConnectID?
ConnectID is owned by Australian Payments Plus (AP+). AP+ operates Australia’s domestic payments and identity infrastructure, bringing together trusted Australian brands including BPAY, eftpos, NPP, Osko, PayID and PayTo.
ConnectID for businesses
Is ConnectID secure?
Yes. Information shared through ConnectID comes from trusted, regulated sources, such as APRA-regulated banks. Before any personal information is shared, customers securely authenticate with their Identity Provider (such as their bank) and consent to the information being shared.
Information is passed from the bank to your business via a secure API.
ConnectID does not see or store customers’ personal information at any time.
How can ConnectID help protect against frauds and scams?
Customers must be authenticated by their bank before they can consent to share their information. This helps businesses confirm their customers are in fact who they say they are.
How can my business access ConnectID?
You can integrate ConnectID directly or through a trusted partner.
AP+ acknowledges the Gadigal People of the Eora nation as the Traditional Custodians of the lands on which we are based and pay our respects to Elders past, present and emerging. We recognise all Aboriginal and Torres Strait Islander peoples' ongoing connection to the lands and waters of Australia and thank them for their pivotal role in caring for Country. Always was and always will be Aboriginal Land.
View our Reconciliation Action Plan
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